faqs – The Plumb Station

Plumbing
Brands
Poly Plumbing

Jg Speedfit

Solvent Fittings
Waste & Drainage
Bathroom
Brands
Toilet Seats
Screw
Sealant & Adhesive

FAQ’S

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment options available at checkout.

Is my payment information secure?

Yes, all transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.

When will my payment be charged?

Payment is typically taken at the time your order is placed and successfully confirmed.

Can I pay over the phone?

Yes, our customer service team can assist with telephone payments for selected orders.

Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect card details, or security checks carried out by your bank.

Can I receive a VAT invoice?

Yes, a VAT invoice can be provided upon request or included with your order confirmation.

Do you offer finance or installment payment options?

Finance options may be available on selected products. Please check the product page or contact us for more information.

What is the standard delivery time?

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Do you offer a next day delivery service?

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Do you offer an installation service?

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My order has not arrived yet, what should I do?

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Something is missing from my order..

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How does the standard delivery work?

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Where can I find information on international deliveries?

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Can I choose a delivery time slot?

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Can I collect an item from you?

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What are your delivery options?

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An item is missing from my order, what do I do?

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Will the delivery driver call me?

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Do you offer free delivery?

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Where is my order?

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Can I modify an existing order?

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How can I check if a product is in stock?

Product availability is displayed on each product page and updated regularly.

Do your products come with a manufacturer warranty?

Most products are supplied with a manufacturer’s warranty. Warranty details can be found on the product page.

Can I return a product if it is not suitable?

Yes, unused items in their original packaging can usually be returned within our returns period.

How do I know which product is right for my project?

Our product descriptions provide detailed specifications, and our team is available to help with product selection.

Are product images accurate?

We aim to ensure all product images accurately represent the items, although minor variations may occur.

What should I do if my product arrives damaged?

Please contact our customer support team immediately and provide photos of the damaged item and packaging.

Do you offer installation services?

We supply products only and do not generally provide installation services unless otherwise stated.

How do I use a promotional code?

You can enter your promotional code during checkout before completing your purchase.

Why is my discount code not working?

Discount codes may have expired, have minimum spend requirements, or only apply to selected products.

Can I use more than one promotion at a time?

Unless otherwise stated, only one promotional code can be used per order.

How do I find out about upcoming promotions?

You can subscribe to our newsletter or follow our latest updates for exclusive offers and discounts.

Are sale items eligible for additional discounts?

Sale items are generally excluded from additional promotional discounts unless specified.

Do promotional codes apply to delivery charges?

Most promotional codes apply to product purchases only and do not include delivery fees.

Can promotions be applied after an order is placed?

Unfortunately, promotions cannot usually be added once an order has been confirmed.

What is a Trade Account?

A Trade Account provides access to exclusive pricing, trade benefits, and dedicated support for business customers.

Who can apply for a Trade Account?

Trade accounts are available to plumbers, contractors, builders, developers, and other industry professionals.

How do I apply for a Trade Account?

Simply complete our online application form and our team will review your request.

Are there any fees for opening a Trade Account?

No, there are no fees to apply for or maintain a Trade Account.

Do Trade Account holders receive discounts?

Yes, approved trade customers may benefit from preferential pricing and special offers.

Can multiple employees use the same Trade Account?

Yes, subject to account permissions and company policies.

How long does it take for my Trade Account to be approved?

Most applications are reviewed within 1–3 business days.

Do you ship internationally?

Yes, we offer international shipping to selected countries worldwide.

Which countries do you deliver to?

Delivery destinations vary. Please contact us if your country is not listed during checkout.

How long do international deliveries take?

Delivery times depend on the destination country, customs processing, and courier services.

Will I have to pay customs duties or taxes?

Import duties, taxes, and customs charges may apply depending on your country’s regulations.

Can I track my international order?

Yes, tracking information will be provided once your order has been dispatched.

How much does international shipping cost?

Shipping costs vary based on the destination, package size, and delivery method selected.

What should I do if my international order is delayed?

Please contact our customer support team, and we will work with the courier to investigate the delay.